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Lead and copper information has been updated for 2019. Please see our Water Quality page.
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Right-to-Know Request Forms

Hours of operation are:
Admin Office M–F, 8:00am–4:30pm
Billing Office M–F, 8:30am–4:00pm

Finance & Billing

This page contains information, forms, rules and regulations for the water and wastewater authority located in Lebanon, Pennsylvania.

FINANCIAL & WATER/SEWER BILLING MANAGEMENT

The finance and billing management staff, headed by the General Manager, oversees the fiscal operations of the Authority. Specific tasks include the management of all Authority funds; investment management; the accounting of all assets; the production of all financial documents; debt service administration; and utility billing/collections.

Authority investments are made in accordance with the PA Municipality Authorities Act and PA Act 72, providing for the protection of deposits by public entities to banking institutions. The Authority works closely with its trustee and bond counsel to ensure all debt service activities do not conflict with its trust indenture.

Utility Billing

The Utility Billing Office manages over 19,000 utility service connections. Residential services comprise the majority, with nearly 18,000 connections. City of Lebanon customers pay for water and sewer services on one convenient bill. Non-city customers pay for water services only; sewer bills must be paid to respective townships/boroughs.

There are 3 billing clerks and a supervisor of accounting/billing available Monday through Friday, 8:30am – 4:00pm, to process utility bills, receive payments (utility and non-utility), answer account questions, and arrange payment plans. The office also works closely with the Meter Department and coordinates water meter service requests such as: high and/or low consumptions, stopped and/or frozen meter complaints, meter tests, and service terminations for non-payment. Change of ownership requests to utility accounts are also handled in this office.

The following are the more frequently requested documents and forms:

LANDLORD TENANT FORM PDF

- CURRENT WATER RATES  Water Resolution and Study 4-2018

- CURRENT SEWER RATES  Sewer Resolution and Study 4-2018

WATER SERVICE APPLICATION PDF updated 9-2019

PRIVATE FIRE SERVICE AGREEMENT PDF

WATER MAIN EXTENSION AGREEMENT PDF

CONSTRUCTION WATER PERMIT PDF

WATER SYSTEM RATES, RULES, & REGULATIONS PDF

-SEWER CAPACITY FEES

-WATER CAPCITY FEES

-SEWER LATERAL CAPACITY APPLICATION updated 9-2019

-SEWER SYSTEM RULES AND REGULATIONS PDF

-WATER TERMINATION REQUEST SUPPLEMENT PDF

-WATER TERMINATION REQUEST FORM PDF

Accounting

The department processes accounts payables, monitors the Authority's cash flow, coordinates the annual audit, and administers the Authority's financial management information system. Below is a link to the Authority's most recently audited financial statements.

- 2008 AUDITED FINANCIAL STATEMENTS PDF

Budgeting

The department prepares and monitors the Authority's annual budget. Revenue and expense projections are made based on historical data. The department constantly analyzes ways to minimize costs and provide the most efficient, cost effective service delivery to Authority customers.