The Administration and Finance Department, headed by the Administration and Finance Director, provides fiscal management and operational support services for all Authority departments.  The department includes Utility Billing, Accounting, Human Resources, and Information Technology.

Utility Billing – The Utility Billing Office manages over 20,000 utility service accounts.  Residential services comprise the majority, with approximately 19,000 accounts.  The office processes over 80,000 bills and payments on an annual basis.  The office also works closely with the Meter Department and coordinates water meter service requests such as: high/low consumptions, stopped and/or frozen meter complaints, meter tests, and service terminations for non-payment.

Accounting – The accounting department processes accounts payable, monitors the Authority’s cash flow, coordinates the annual audit, and oversees Authority debt service management.  The department also prepares and monitors the Authority’s annual operating and capital budgets.  Revenue and expense projections are made based on historical data and economic conditions.  The department constantly analyzes ways to minimize costs and provide the most efficient, cost effective service delivery to Authority customers.

Human Resources – Human Resources provides all administrative support services to Authority employees for personnel matters.  This includes overseeing compensation information, health, dental, vision, life, and worker’s compensation insurances, and payroll processing.  Human Resources is also heavily involved in labor relations and negotiations with the Authority’s AFSCME bargaining unit.

Information Technologies – Information Technologies provides technology support to all Authority operations.  This includes overseeing network infrastructure, software, application services and providing support services.


Office Location:  2311 Ridgeview Road | Lebanon PA  17042

Office Hours:  Monday – Friday 8:00 AM – 4:30 PM

Phone:  717-272-2841

Fax:  717-675-2121